FREQUENTLY ASKED QUESTIONS
PLEASE CHECK THE FAQS BEFORE CONTACTING US!

HOW LONG DOES IT USUALLY TAKE?


You will start with 70 minutes on the clock, but we recommend you arrive at least 10 minutes before the starting time of your booking. We also include a bit of extra time if you need it and have a debrief at the end of your experience.

All-in-all, we recommend you budget at least an hour and a half from arriving to saying goodbye, unless you are using our bar Garden Party, then we recommend budgeting at least another hour after you finish your booking to have a couple of drinks and wind down!




WHAT AGES ARE ALLOWED TO PARTICIPATE?


Under 16's must be accompanied by a parent or guardian but the adult does not have to go into the room with them.

Groups with anyone under the age of 14 MUST have a parent or guardian over the age of 18 inside the rooms with them.

We absolutely DO NOT recommend the experience for children under the age of 10.




CAN I MAKE CHANGES TO MY BOOKING?


Yes you can. You can always add participants on if you have room in your booking, and you can remove participants without additional cost, up to 24 hours in advance of your booking.

Please note that any removal of participants must be finalised 24 hours prior to the time of the booking. The price will be set 24 hours out from the booking and will be charged on the day of the booking.

If you would like to make any changes to the booking please call us on (02) 6281 5729 or email us at info@escaperoomscanberra.com.




WILL OTHER PEOPLE BE IN THE ROOM WITH ME?


Absolutely not. Even if you are only booking for 2 participants, you will only be in the room with the participants in your booking.




WHAT SHOULD I BRING?


Make sure to bring reading glasses if your eye sight isn't 100%. Other than that, a water bottle is a good idea (don't overdo it, you are locked in a room). We do allow mobile phones in the rooms, however we do not allow photography or recording of any kind. No food or drinks other than water are permitted inside the room.




HOW DO CANCELLATIONS WORK?


We are able to transfer or refund your booking if you notify us 48 hours prior to the START of your booking time.

If a booking needs to be rescheduled within 2 business days (48 hours) of the experience, or in the event of a cancellation, your $40 deposit will be forfeited.

Arriving 15 minutes after the start time of your booking will forfeit the booking entirely.




IS IT SAFE?


We have undergone numerous regulation tests to keep up to date with ACT and Australian laws. Each room is fitted out with smoke detectors, emergency lighting and exit signage. The building is fitted with fire safety equipment and carbon monoxide sensors. You're never actually locked in the rooms and can leave whenever you feel unsafe or uncomfortable. All staff are trained thoroughly in emergency procedures. If you would like to see any of our certifications please don't hesitate to ask!




IS IT SCARY?


An escape room is an inherently stressful situation. There is always the factor of racing against the clock that brings adrenaline, and, in each of our rooms, things will happen that you will not anticipate. While you are never trapped in the room without an escape, we do not recommend our rooms for people prone to claustrophobia or panic attacks. Because we cannot know the limits of an individual we encourage you to know your own limits or to come out to the shop beforehand to have a look inside our rooms and see for yourself if you will be able to handle it. We can make the rooms a touch less scary but this needs to be arranged before the day of your booking.

Children under the age of 16 are not permitted to be alone outside the rooms, so if they do need to leave the room because it is too scary, a parent or guardian must stay with them at all times.




ARE THE ROOMS AND VENUE WHEELCHAIR ACCESSABLE?


Our rooms are all wheelchair accessable, however due to size constraints and a few other factors, some rooms are easier than others to navigate in a wheelchair. We recommend The Vault or Curio rooms first for wheelchair accessability, then the House on the Hill, however since it is on a raised floor there is a small step to get in and another small step to get into another room. The entrance to the store has a slight step, so when you arrive please notify us and we will set up our portable ramp.

To make your experience as seamless as possible, we ask that you contact us before booking to confirm wheelchair dimensions and arrival times so we can confirm everything for your experience.




I HAVE DONE ALL OF YOUR ROOMS, WHAT DO I DO NOW?


If you have done both of our rooms and are craving another, we recommend checking out the Riddle Room at www.riddleroom.com.au or Revelation Puzzle Rooms at www.revelationpuzzlerooms.com for other excellent escape the room experiences in Canberra or if you are in the area then we definitely recommend checking out The Cipher Room in Newtown at www.cipherroom.com.au! Also, keep an eye on social media for some new exciting developments just around the corner.





STILL HAVEN'T ANSWERED YOUR QUESTION?
CHECK OUT OUR OTHER FAQ'S OR GET IN CONTACT WITH US BELOW!

FAQ:
Garden Party

WRITE:
info@escaperoomscanberra.com

TRAVEL:
2/22 Dundas CT, Phillip A.C.T. 2606

FAQ:
Group Bookings

PHONE:
(02) 6281 5729

SOCIAL:
@escaperoomscanberra