FREQUENTLY ASKED QUESTIONS

Your game runs for 60 minutes on the clock, plus 10 minutes of automatic overtime.

We'd suggest budgeting around 90 minutes from door to door — that covers arrival, your briefing, the game itself, a team photo and a bit of a debrief afterwards.

Planning on a drink at Garden Party afterwards? Give yourself another hour or two!

Never! Every booking is private—even if it's just the two of you. The room is yours.

Honestly, not much at all:

• Reading glasses, if you need them

• A water bottle

Playing The Vault? Your group will need at least one mobile phone that can make calls. Please make sure someone has one!

Phones are welcome in all our rooms, but please don't take any photos or videos inside. We'll provide a locker for your bags and other belongings.

Please arrive 10 minutes before your booking time. That gives us enough time to get everyone signed in and briefed without eating into your hour. Each player signs in when they arrive and lets us know which room they're playing in, so if you're organising a group, it's worth sorting that out beforehand.

Please call us on (02) 6281 5729 as soon as you can, and we'll do our best to sort something out.

If you arrive less than 10 minutes late, we can usually still run your game — you'll just have a little less time on the clock.

Arriving more than 10 minutes late without contacting us will void your booking, and we'll charge the minimum payment or deposit.

You'll find us at 2/22 Dundas Court, Phillip ACT 2606 — on the western side of Dundas Court, between Alpine Motors and DNA Automotive.

Having trouble finding us? Search Escape Rooms Canberra in Google Maps rather than the street address — it'll bring you right to our door.

Parking — kerbside spots are 1 hour and the 45-degree spots are 2 hours. There's plenty of room on weekends, but weekdays get pretty full, especially during the day, so allow yourself a bit of extra time.

Absolutely! Here's how supervision works, depending on age:

• 14 and under — a supervising adult needs to be in the room with them for the whole experience.

• 15-16 years old — they're fine to play without an adult in the room, but your group needs an adult at the venue for sign-in, the briefing and pick-up.

Your supervising adult doesn't have to pay! In groups of 4 or more players, if the adult is there to supervise rather than play along, they don't pay—and they don't count toward the room's maximum of 7 either. So 7 kids plus a supervising adult works perfectly.

Only one supervising adult per room. Any other adults, or an adult who wants to join in and play, are charged as players.

Children under 5 play free.

Not everyone has to play! Parents, younger siblings and guests who aren't doing a room are welcome to wait at Garden Party while the group is in their session.

Curio is our most family-friendly room and the one we'd point most kids and families toward.

The Vault is a great next step if they've done Curio or they're after a bit more of a challenge.

The House on the Hill is our spookiest — a bit dark and ominous. Plenty of kids absolutely love that, but it's the one to think twice about if yours doesn't.

Kids of all ages have loved our rooms, and some have found them a bit much — it really depends on the child. If you're not sure, give us a ring on (02) 6281 5729 and we'll talk you through it, or come in beforehand and have a look inside.

Escape rooms are designed to be a bit stressful! There's a clock ticking and things will happen that you don't expect.

You're never locked in and you can leave at any time. That said, we wouldn't recommend our rooms if you're prone to claustrophobia or panic attacks.

Of our three, The House on the Hill is the spookiest and Curio is the gentlest.

We can dial the scares back a notch if you'd like — just let us know before the day so we can set it up.

Very! You're never locked in, and you can leave any time you like.

All of our staff are trained in emergency procedures, and every room has smoke detectors, emergency lighting and exit signage. The building has full fire safety equipment and carbon monoxide sensors throughout.

Every doorway and step we have is measured below so you can work out what suits before you book. Most manual wheelchairs are 60–70cm wide and most powered chairs 60–75cm, so measure yours and compare — and if there's something specific you want checked, call us on (02) 6281 5729 and we'll go and measure it for you.

Getting into the building

Front door — 92cm wide, with a 10.5cm step
Sliding door to the bar — 78cm wide, no step
Back door to the bar — 75.5cm wide, with a 2cm step

We have a portable ramp for the front step — let us know you're coming and we'll have it out ready. The sliding door to Garden Party is step-free either way.

The Vault is our most accessible room — every doorway is 84cm or wider, with a single 2cm step on the way in and none inside. If access is a factor, this is the room we'd point you towards.

Entry — 84cm
Security door — 84cm, with a 2cm step
Hallway — 85cm
Vault door — 101cm

Curio

Entry — 76.2cm, with a 2cm step
Doorway 1 — 74.5cm, with a 2cm drop
Doorway 2 — 77cm
Doorway 3 — 78cm, with steps of 3.5cm and 4.5cm
Exit — 77cm, with a 7cm drop

The House on the Hill

Entry — 77.5cm, with steps of 7cm and 1.5cm
Apothecary door — 74.5cm, with steps of 6.5cm and 2cm

Garden Party

Sliding door — 78cm, no step
Back door — 75.5cm, with a 2cm step
Games shipping container — 76cm, with a 7.5cm step

Bathrooms

Front bathroom — 72cm wide, with a 1.5cm step
Back bathroom (accessible bathroom) — 78cm wide, with a 2cm step

Please give us a call before you book and talk it through with us. We'd rather work out what you need beforehand than have you arrive and find something doesn't work. If there's a way we can make it happen, we'll find it.

Yes we do. Enter the code COMPANION50 in the promo code box when you book and you'll get $50 off.

Bring your Companion Card along and show it to us when you arrive — that's all we need.

Your companion doesn't count towards the maximum of 7 players in a room, so a full group of 7 plus a companion is fine.

One code per booking. If there's more than one cardholder in your group, give us a call on (02) 6281 5729 and we'll sort it out for you.

Some puzzles in each room rely on colour. Just let us know when you book or when you arrive, and your Game Master will keep an eye out and help over the comms if you need it.

Amazing effort! We'd point you toward Riddle Room and Missing Klues — both are excellent Canberra venues run by lovely people.

And keep an eye on our socials, because we're always cooking something up.

We love supporting local clubs, charities and community groups, and we set aside a quota of donations each month.

Email us at staff@escaperoomscanberra.com with details of your event, your organisation and what you're raising funds for, and we'll let you know what we can do.

Please note that all voucher pickups need to be confirmed with us beforehand — give us a call before you come in so we can have everything ready.