FREQUENTLY ASKED QUESTIONS

Your game runs for 60 minutes on the clock, plus 10 minutes of automatic overtime.

We'd suggest budgeting around 90 minutes from door to door — that covers arrival, your briefing, the game itself, a team photo and a bit of a debrief afterwards.

Planning on a drink at Garden Party afterwards? Give yourself another hour or two!

Never! Every booking is private—even if it's just the two of you. The room is yours.

Honestly, not much at all:

• Reading glasses, if you need them

• A water bottle

Playing The Vault? Your group will need at least one mobile phone that can make calls. Please make sure someone has one!

Phones are welcome in all our rooms, but please don't take any photos or videos inside. We'll provide a locker for your bags and other belongings.

Please arrive 10 minutes before your booking time. That gives us enough time to get everyone signed in and briefed without eating into your hour. Each player signs in when they arrive and lets us know which room they're playing in, so if you're organising a group, it's worth sorting that out beforehand.

Please call us on (02) 6281 5729 as soon as you can, and we'll do our best to sort something out.

If you arrive less than 10 minutes late, we can usually still run your game — you'll just have a little less time on the clock.

Arriving more than 10 minutes late without contacting us will void your booking, and we'll charge the minimum payment or deposit.

You'll find us at 2/22 Dundas Court, Phillip ACT 2606 — on the western side of Dundas Court, between Alpine Motors and Jax Automotive.

Having trouble finding us? Search Escape Rooms Canberra in Google Maps rather than the street address — it'll bring you right to our door.

Parking — kerbside spots are 1 hour and the 45-degree spots are 2 hours. There's plenty of room on weekends, but weekdays get pretty full, especially during the day, so allow yourself a bit of extra time.

Absolutely! Here's how supervision works, depending on age:

• 14 and under — a supervising adult needs to be in the room with them for the whole experience.

• 15-16 years old — they're fine to play without an adult in the room, but your group needs an adult at the venue for sign-in, the briefing and pick-up.

Your supervising adult doesn't have to pay! In groups of 4 or more players, if the adult is there to supervise rather than play along, they don't pay—and they don't count toward the room's maximum of 7 either. So 7 kids plus a supervising adult works perfectly.

Only one supervising adult per room. Any other adults, or an adult who wants to join in and play, are charged as players.

Children under 5 play free.

Not everyone has to play! Parents, younger siblings and guests who aren't doing a room are welcome to wait at Garden Party while the group is in their session.

Curio is our most family-friendly room and the one we'd point most kids and families toward.

The Vault is a great next step if they've done Curio or they're after a bit more of a challenge.

The House on the Hill is our spookiest — a bit dark and ominous. Plenty of kids absolutely love that, but it's the one to think twice about if yours doesn't.

Kids of all ages have loved our rooms, and some have found them a bit much — it really depends on the child. If you're not sure, give us a ring on (02) 6281 5729 and we'll talk you through it, or come in beforehand and have a look inside.

Escape rooms are designed to be a bit stressful! There's a clock ticking and things will happen that you don't expect.

You're never locked in and you can leave at any time. That said, we wouldn't recommend our rooms if you're prone to claustrophobia or panic attacks.

Of our three, The House on the Hill is the spookiest and Curio is the gentlest.

We can dial the scares back a notch if you'd like — just let us know before the day so we can set it up.

Very! You're never locked in, and you can leave any time you like.

All of our staff are trained in emergency procedures, and every room has smoke detectors, emergency lighting and exit signage. The building has full fire safety equipment and carbon monoxide sensors throughout.

All three of our rooms are accessible, though some are easier to get around than others. From most to least accessible: The Vault and Curio, then The House on the Hill, which has a raised floor and two small internal steps.

There's a small step at our shop entrance — let us know you're coming and we'll have the portable ramp out and ready.

Please get in touch before you book so we can check chair dimensions and make sure everything's set up for you.

Some puzzles in each room rely on colour. Just let us know when you book or when you arrive, and your Game Master will keep an eye out and help over the comms if you need it.

Amazing effort! We'd point you toward Riddle Room and Missing Klues — both are excellent Canberra venues run by lovely people.

And keep an eye on our socials, because we're always cooking something up.

We love supporting local clubs, charities and community groups, and we set aside a quota of donations each month.

Email us at staff@escaperoomscanberra.com with details of your event, your organisation and what you're raising funds for, and we'll let you know what we can do.

Please note that all voucher pickups need to be confirmed with us beforehand — give us a call before you come in so we can have everything ready.