FREQUENTLY ASKED QUESTIONS

Your game runs for 60 minutes on the clock, plus 10 minutes of automatic overtime.

We'd suggest budgeting around 90 minutes from door to door — that covers arrival, your briefing, the game itself, a team photo and a bit of a debrief afterwards.

Planning on a drink at Garden Party afterwards? Give yourself another hour or two!

Never! Every booking is private—even if it's just the two of you. The room is yours.

Honestly, not much at all:

• Reading glasses, if you need them

• A water bottle

Playing The Vault? Your group will need at least one mobile phone that can make calls. Please make sure someone has one!

Phones are welcome in all our rooms, but please don't take any photos or videos inside. We'll provide a locker for your bags and other belongings.

Please arrive 10 minutes before your booking time. That gives us enough time to get everyone signed in and briefed without eating into your hour. Each player signs in when they arrive and lets us know which room they're playing in, so if you're organising a group, it's worth sorting that out beforehand.

Please call us on (02) 6281 5729 as soon as you can, and we'll do our best to sort something out.

If you arrive less than 10 minutes late, we can usually still run your game — you'll just have a little less time on the clock.

Arriving more than 10 minutes late without contacting us will void your booking, and we'll charge the minimum payment or deposit.

You'll find us at 2/22 Dundas Court, Phillip ACT 2606 — on the western side of Dundas Court, between Alpine Motors and Jax Automotive.

Having trouble finding us? Search Escape Rooms Canberra in Google Maps rather than the street address — it'll bring you right to our door.

Parking — kerbside spots are 1 hour and the 45-degree spots are 2 hours. There's plenty of room on weekends, but weekdays get pretty full, especially during the day, so allow yourself a bit of extra time.

Absolutely! Here's how supervision works, depending on age:

• 14 and under — a supervising adult needs to be in the room with them for the whole experience.

• 15-16 years old — they're fine to play without an adult in the room, but your group needs an adult at the venue for sign-in, the briefing and pick-up.

Your supervising adult doesn't have to pay! In groups of 4 or more players, if the adult is there to supervise rather than play along, they don't pay—and they don't count toward the room's maximum of 7 either. So 7 kids plus a supervising adult works perfectly.

Only one supervising adult per room. Any other adults, or an adult who wants to join in and play, are charged as players.

Children under 5 play free.

Not everyone has to play! Parents, younger siblings and guests who aren't doing a room are welcome to wait at Garden Party while the group is in their session.

Curio is our most family-friendly room and the one we'd point most kids and families toward.

The Vault is a great next step if they've done Curio or they're after a bit more of a challenge.

The House on the Hill is our spookiest — a bit dark and ominous. Plenty of kids absolutely love that, but it's the one to think twice about if yours doesn't.

Kids of all ages have loved our rooms, and some have found them a bit much — it really depends on the child. If you're not sure, give us a ring on (02) 6281 5729 and we'll talk you through it, or come in beforehand and have a look inside.

Escape rooms are designed to be a bit stressful! There's a clock ticking and things will happen that you don't expect.

You're never locked in and you can leave at any time. That said, we wouldn't recommend our rooms if you're prone to claustrophobia or panic attacks.

Of our three, The House on the Hill is the spookiest and Curio is the gentlest.

We can dial the scares back a notch if you'd like — just let us know before the day so we can set it up.

Very! You're never locked in, and you can leave any time you like.

All of our staff are trained in emergency procedures, and every room has smoke detectors, emergency lighting and exit signage. The building has full fire safety equipment and carbon monoxide sensors throughout.

All three of our rooms are accessible, though some are easier to get around than others. From most to least accessible: The Vault and Curio, then The House on the Hill, which has a raised floor and two small internal steps.

There's a small step at our shop entrance — let us know you're coming and we'll have the portable ramp out and ready.

Please get in touch before you book so we can check chair dimensions and make sure everything's set up for you.

Some puzzles in each room rely on colour. Just let us know when you book or when you arrive, and your Game Master will keep an eye out and help over the comms if you need it.

Amazing effort! We'd point you toward Riddle Room and Missing Klues — both are excellent Canberra venues run by lovely people.

And keep an eye on our socials, because we're always cooking something up.

We love supporting local clubs, charities and community groups, and we set aside a quota of donations each month.

Email us at staff@escaperoomscanberra.com with details of your event, your organisation and what you're raising funds for, and we'll let you know what we can do.

Please note that all voucher pickups need to be confirmed with us beforehand — give us a call before you come in so we can have everything ready.

Our pricing is per person, per room:

• 2-3 players — $50 weekday, $55 weekend and peak, $60 public holidays

• 4-7 players — $40 weekday, $45 weekend and peak, $50 public holidays

• 8-14 players — $37.50 weekday, $40 weekend and peak, $42.50 public holidays

• 15-21 players — $35 weekday, $37.50 weekend and peak, $40 public holidays

Notes:

• Weekend pricing applies from Friday 3PM through the weekend.

• If your numbers drop below a tier, the higher rate will apply.

• Children under 5 play free, and supervising adults in groups of 4 or more don't pay.

Peak pricing applies during ACT school holidays, plus 20 November to 31 January every year.

Our current peak periods are:

• Saturday 26 September – Sunday 11 October 2026

• Friday 20 November 2026 – Sunday 31 January 2027

• Saturday 10 April – Tuesday 27 April 2027

• Saturday 3 July – Monday 19 July 2027

• Saturday 25 September – Monday 11 October 2027

• Saturday 20 November 2027 – Monday 31 January 2028

Peak periods also mean a longer cancellation window — 120 hours (5 days) instead of the usual 48.

We're closed on Christmas Day, Boxing Day and New Year's Day — we'll be back and raring to go straight after!

Public holiday pricing applies on these dates:

• Monday, 5 October: Labour Day

• Tuesday, 26 January: Australia Day

• Monday, 8 March: Canberra Day

• Friday, 26 March: Good Friday

• Saturday, 27 March: Easter Saturday (Day following Good Friday)

• Sunday, 28 March: Easter Sunday

• Monday, 29 March: Easter Monday

• Sunday, 25 April: Anzac Day

• Monday, 26 April: Anzac Day Holiday (Observed)

• Monday, 31 May: Reconciliation Day

• Monday, 14 June: King's Birthday

• Monday, 4 October: Labour Day

Public holiday pricing takes precedence over peak pricing where the two overlap. All bar transactions also carry a 15% public holiday surcharge.

Yes — a ~5.5% booking fee is added at online checkout, and applies to any payment you make online.

If you'd rather not pay it, give us a call on (02) 6281 5729 or drop us an email and we'll book you in directly.

Online, we accept Visa, Mastercard, Amex, PayPal, Afterpay, Google Pay and Apple Pay. Over the phone, we take Visa, Mastercard and Amex. In-store, we take all cards (chip only, no swipe) but always prefer cash if you have it!

Bookings under $150 are paid in full at the time of booking.

Bookings $150 and over can be paid in full, or you can reserve with a deposit — the amount is shown at checkout. The balance is payable any time before or on, the day.

Booking for a school, business or government department? We can invoice you directly — have a look at our invoicing FAQ.

Book online for a session starting in the next 24 hours and you'll get 10% off your whole booking automatically. Perfect for a spontaneous one!

We also run promotions from time to time — keep an eye on our socials, and make sure you present any voucher or promo code when you arrive so we can apply it.

Absolutely! We're very happy to invoice schools, universities, government departments and businesses directly.

Email us at info@escaperoomscanberra.com with your preferred date, player numbers and billing details, and we'll send through a tax invoice with our EFT details. GST is included on all invoices.

Need a tax invoice for a booking you've already made? Just reply to your confirmation email and we'll send one straight back.

Anything over 7 players, which is the most we can fit into a single room.

• 8 to 14 players — a Double Booking. Choose any two of our rooms.

• 15 to 21 players — a Triple Booking. All three rooms.

All rooms start at the same time, so your whole group plays together and finishes together.

Want a Double or Triple with different numbers? Just get in touch and we'll sort it out.

Yes — we're not able to hold sessions tentatively, so a deposit secures your spot. The amount is shown at checkout, and the balance is payable any time before or on the day.

Deposits are fully refundable if you cancel or change outside our cancellation window. Inside that window, the deposit is forfeited.

Absolutely, and most group organisers do!

Book for your best estimate and pay the deposit to lock in the session. You can reduce your numbers up to 24 hours before your booking, and the price is set at that point.

You can still add players right up until the day, as long as the rooms have space.

To change numbers, give us a call on (02) 6281 5729 or drop us an email.

We'd love to have you! Give us a call on (02) 6281 5729 and we'll build something around your group.

Usually that means running two sessions about 90 minutes apart — one half of your group plays while the other enjoys Garden Party, then you swap over. Bigger groups just mean more sessions.

It's super simple, and you can do it all from our website:

Book your rooms — 8 to 14 people across two rooms, 15 to 21 across all three, everyone playing at once. More than 21 and we'll run two sessions and rotate your group through. Prices start from $35 per player.

Reserve the bar — tables are $150 each and seat around 12. Take all three and Garden Party is yours for $450. We can also open outside our normal hours, Monday to Thursday, for $300.

Sort your food — with a table booked, you're welcome to bring your own or have something delivered. Just let us know in the booking notes or via email or phone beforehand.

Would you rather we arranged it for you? Give us a call or flick us an email. Have your numbers, date and preferred time handy and we'll get it sorted quickly.

December books out fast, so get in early!

Garden Party is our cocktail bar and function space, open exclusively to Escape Rooms Canberra customers and their guests. We're open Friday 2PM to 10PM, and Saturday and Sunday from 12PM to 10PM.

There's a full cocktail menu, plus a great selection of mocktails, non-alcoholic beers and ciders, soft drinks and juices. It's an outdoor space with heaters, fans, a roof over most of it and a small enclosed seating area — though if the weather really turns we may need to close it. If that happens, any payments you've made towards booking the bar will be fully refunded.

You can! Just add it when you book.

Single room bookings — reserving is free, and you'll get 10% off your first round. We hold your table for 2 hours after your room's set end time. If you don't use the bar, or cancel on the day of your booking, we'll charge $50 to the card associated with your booking.

Group bookings — $150 per table, which seats around 12. One table seats up to 12, two seat up to 24, or all three give you the bar to yourselves.

Your $150 per table is a bar tab, not a hire fee — you'll spend it at the bar while you're here. Any amount you don't spend isn't refunded. Tabs are paid at booking and are subject to our cancellation policy.

Booking a kids' birthday? That's a $50 minimum spend and works a bit differently — check out our birthday FAQ.

Haven't booked a table? No problem at all — it's first in, best dressed. If we're full when you finish up, hang about, and we'll seat you as soon as a table opens up.

Of course! Just let us know in the booking notes, and come in at least 45 minutes before your session and grab one at the bar.

We can't reserve a table that early — tables are reserved for after your game — but there's usually somewhere to perch up! Two things to keep in mind: we can't serve cocktails within 30 minutes of your booking's start time, and we can't run a room for anyone who's had too much to drink beforehand.

Drinks always come from the bar — we're not able to allow any outside drinks (besides water), whatever you've booked.

Food depends on what you've booked. If you've booked a children's birthday area or a table on a group booking, you're very welcome to bring your own food along. Just give us a heads-up beforehand so we're ready for you.

If you're just popping in for a drink, or you've reserved a table on a single room booking, we ask that you don't bring outside food.

Please note that we have very limited refrigerator space and no freezer space, and we can't keep food warm — so please time any hot deliveries for when you'd like to eat.

We'd love to have you! Add the birthday area to your booking with a $50 minimum spend, and you'll have a table of your own for an hour after your room's set finishing time.

Garden Party is absolutely fine for kids — we've got a great selection of soft drinks, juices and mocktails (which is what you'll use the minimum spend for), and plenty of families use the space for birthdays.

Bring your own party food! Cake, chips, snacks, party bags, pizza — whatever suits the celebration. We provide biodegradable plates and cutlery, so please don't bring any plastic plates, cutlery, or decorations.

All drinks come from the bar. Anyone under 18 must be accompanied by a parent or legal guardian at all times, and we ask that you stay in the bar area — other groups will be in the middle of their experience elsewhere in the building.

Book your room, add the bar, bring the cake.

Rooms — up to 7 players each, and your supervising adult doesn't count toward that or pay. 8-14 kids across two rooms, 15-21 across three. Curio is our most family-friendly room if you're not sure where to start.

Bar — when you book, tick that there are children 16 years or younger, then tick Birthday Parties, then the $50 bar area. That's a table of your own for an hour after your room finishes.

Food — bring cake, party food, party bags, whatever suits. Drinks come from the bar, and please avoid bringing small (glitter etc.) and plastic decorations.

Need a hand? Give us a ring on (02) 6281 5729.

Absolutely!

The whole bar — book all three tables on a group booking for a $450 minimum spend and Garden Party is yours.

Outside our normal hours — we'll open up just for your group for a $300 minimum spend. Please note this is only available Monday to Thursday outside of peak periods.

Give us a call on (02) 6281 5729 or drop us an email and we'll organise it.

Of course! Friends and family who aren't doing a room are more than welcome to wait at Garden Party while your group is in their session. Just let us know they're coming so we can look after them.

The bar is exclusively for our escape room customers and their guests, so we can't take walk-ins.

Yes! Under 18s are very welcome, as long as they're with a parent or legal guardian at all times.

We've got mocktails, soft drinks and juices, and plenty of families use the space for birthdays.

We do ask that everyone stays in the bar area rather than exploring the building — other groups will be in the middle of their experience.

Changes and cancellations need to be confirmed at least 48 hours before your session — or 120 hours (5 days) during peak periods.

Inside that window:

• Deposits aren't refundable or transferable

• Fully paid bookings forfeit the cost of two players per room booked

• Gift cards and vouchers are charged to the same value

• Minimum spends are forfeited

Arriving more than 10 minutes late without contacting us voids the booking entirely.

Cancel within 2 hours of making your booking and you'll receive a full refund.

All changes and cancellations must be confirmed to be valid. You'll get a confirmation email — if it doesn't arrive, please contact us, because your booking still stands. Voicemails and social media messages aren't accepted as cancellations.

If you've reserved a table at Garden Party and don't use the bar, or cancel on the day, we'll charge $50 to the card associated with your booking.

If you've paid in full, you can change or cancel straight from your confirmation email, as long as our cancellation policy allows.

If you've paid a deposit, give us a call on (02) 6281 5729 or drop us an email and we'll sort it out for you.

For Double and Triple bookings, numbers can be reduced up to 24 hours before your session. After that the price is locked in, though you can still add players if the rooms have space.

Gift vouchers are entered in the payment section when you book online. If it doesn't work there, please try it in the Promo Code section, hyperlinked in the Additional Info section.

Please make sure you present your voucher when you arrive so we can validate it.

Please note that if you cancel inside our cancellation window, bookings paid with a gift card or voucher are charged to the same value.

We email instant vouchers bought through our booking system straight away.

Physical vouchers and Wrapped in a Mystery can be posted out or picked up in person — you'll choose which at checkout.

Picking up? Give us a call on (02) 6281 5729 first so we can have everything ready for you. Please don't just drop in, as we're not staffed unless we have bookings in, even during opening hours.

We do! A team photo is free at the end of your session — just ask a staff member at the start of your booking and we'll take it on your phone at the end!

Phones are welcome in the rooms, but we ask that you don't take any photos or video inside.

By attending Escape Rooms Canberra, you and all other participants agree:

• That all details provided are true and correct to the best of your knowledge

• That the puzzles in the game rooms remain the intellectual property of Escape Rooms Canberra, and that you will not disclose the details of any puzzles nor obtain, copy or reproduce them without the express written consent of Escape Rooms Canberra

• To follow all RSA safety measures required by Escape Rooms Canberra

• To the following terms and conditions:

Privacy

1. We use your information to manage your booking and, where you have opted in, to send you occasional news and offers. We do not sell or share your information with third parties, and you can opt out at any time.

2. Escape Rooms Canberra does not store credit card or other transaction information. Payment information is provided to our third-party payment and booking services.

3. A team photo is available for free at the end of your session. Please request this with a staff member at the beginning of your booking.

Supervision

4. An adult must supervise players aged 14 and under in the rooms. Players aged 15 and 16 must be accompanied to the booking by an adult, but the adult does not need to supervise them in the room.

Health and Safety

5. Escape Rooms Canberra reserves the right to refuse player participation in a game based on health and safety concerns.

Surveillance

6. Players will be placed under visual and audio surveillance when on the premises.

Rules

7. Personal items such as mobile phones, cameras and similar are permitted in the rooms but must not be used to take photos or videos of anything inside the room. A mobile phone that can make phone calls is required for The Vault.

7a. Food and drink items, besides water, are not permitted in the game rooms.

7b. Escape Rooms Canberra will provide a locker for players to secure personal belongings before the game commences. The customer will receive the key to this locker.

7c. Escape Rooms Canberra is not responsible for any items or belongings of players. All items and belongings held in the security lockers or otherwise are done so at the player's own risk.

8. All players must behave appropriately whilst on the premises of Escape Rooms Canberra. This includes:

8a. Players must always follow the rules and instructions set out by Escape Rooms Canberra staff as soon as they are issued.

8b. Players must not steal, deliberately damage, maliciously tamper with or use excessive force on items and fittings on the premises.

8c. Players are not allowed on the premises whilst under the influence of illicit substances.

8d. No smoking or vaping on the premises.

8e. No inappropriate, offensive or abusive behaviour towards staff or other patrons.

8f. No criminal behaviour.

Any violation of these rules is grounds for immediate cancellation of the game and forfeiture of all game fees. Escape Rooms Canberra reserves the right to charge a minimum of $50 for damages caused by violating these rules to any card associated with the booking.

Reporting to Police

9. Escape Rooms Canberra's management and staff will report any criminal or suspected criminal activities to the police or any other relevant government body at their discretion.

9a. Escape Rooms Canberra reserves the right to give any and all information, including but not limited to contact and identifying information, to police or any other relevant government body in the case of criminal or suspected criminal behaviour.

9b. Escape Rooms Canberra reserves the right to disclose any and all relevant security and in-room audio and visual recordings to the police or any other relevant government body in the case of criminal or suspected criminal behaviour.

9c. Escape Rooms Canberra reserves the right to cease any experience with forfeiture of all game and bar fees and expenses in the case of criminal or suspected criminal activity, or in the case that police must attend the premises.

Liability

10. Players agree that games are played at their own risk, and Escape Rooms Canberra does not accept liability whatsoever for any injury, disability, incapacity, death or damage otherwise.

11. By making a booking, you authorise Escape Rooms Canberra to charge the card associated with that booking in the following circumstances:

11a. Where any amount remains outstanding after your booking has ended.

11b. Where a reserved table at Garden Party is not used, or is cancelled on the day of the booking. A $50 fee applies.

11c. Where any amount remains outstanding following a cancellation or no-show that has voided our cancellation policy.